It was Bob’s radical business makeovers for his own clients as well as the Los Angeles Times that drew national attention for his clients due to their uncommon growth and success. This earned him many monikers, including “The Category Killer-Killer” and “The Starbucks Solution.” Along the way he spoke to some of the best-known retail brands including Hunter Douglas, Husqvarna-Viking, Caswell-Massey, Brother and True Value.

His speech You Can Compete and subsequent book were the basis for Do-It-Best Hardware's "How to Beat the Big Box Competition" kit for their 4400 members.

Phibbs “hands on” experiences in running successful retail operations taught him the hard way how to create exceptional experiences for both employees and customers. He takes these experiences and, with the creativity and enthusiasm of a prophet, teaches his successful techniques to businesses and associations across the world.

Bob Phibbs’ programs and his work have been featured on PBS Life and Times, Entrepreneur magazine, QSR, Fast Casual, the New York Times and the Wall Street Journal.

Bob Phibbs was a natural at sales beginning as a fourth grader, when he picked all the flowers out of his mother’s garden and sold them door-to-door. Finishing his dual degree from Chapman University during the 80’s, Phibbs led a cavalry of western wear stores to the top before hanging up his spurs fifty stores and fourteen years later to pursue life as an independent business consultant. In 1994 Bob Phibbs started the Retail Doctor, with a mission to provide training, inspiration and hope for small to medium sized independent businesses to successfully compete.

Phibbs drank up the next big trend: coffee; jolting a regional startup into the fastest growing coffee franchise in the U.S.; now with over 100 locations. Descended from a long line of preachers, Mr. Phibbs passion and enthusiasm are hallmarks of his presentation skills that always keep the audience engaged, laughing and learning.