Jim has delivered over two thousand customized keynote presentations, workshops, seminars, and retreats. He's written dozens of columns and articles and published four international best selling books- The VIP Strategy: Leadership Skills for Exceptional Performance, Firing on All Cylinders: The Service/Quality System for High-Powered Corporate Performance, and Pathways to Performance: A Guide to Transforming Yourself, Your Team, and Your Organization. He is currently writing a fifth book.

Jim's speaking and workshop topic areas come from two decades of extensive research, writing, coaching, and consulting on transforming personal, team, and organization performance. He also co-owned and managed a training and consulting company from a basement operation to a major international firm. Based on the breadth and depth of his experience, Jim's speaking and workshop topics fit into three overlapping and interconnected areas:

Organization Improvement~
*Innovation and Organizational Learning
*Building a Team-Based Organization
*Developing a Customer-Focused Organization
 *Employee Involvement and Empowerment

Leadership Development~
*The High-Performance Balance: Managing Things and Leading People
* Authentic Leadership: Beyond Doing to Being
* The Leader's New Role
* Keys to Leadership Development